At Gadgeter-Adda, we value our customers and aim to deliver quality products with a smooth shopping experience. Please read this Refund & Returns Policy carefully before placing an order.

1. Unboxing Video Is Mandatory

To be eligible for any return, exchange, or refund, customers must record an uncut unboxing video at the time of receiving the product.

The unboxing video must:

  • Be continuous (no cuts, edits, or pauses)
  • Clearly show the sealed package
  • Show the package being opened and the product fully revealed
  • Clearly display any damage, defect, wrong item, or missing item

⚠️ Without an unboxing video, no return, exchange, or refund request will be accepted under any circumstances.

This video is required as proof to ensure a fair resolution for both the customer and our business.

2. Return & Exchange Eligibility

You may request a return or exchange if:

  • The product is damaged, defective, wrong, or incomplete
  • The issue is reported within 7 days of delivery
  • The product is unused, unwashed, and in original condition
  • All original tags, packaging, accessories, and manuals are intact
  • A valid unboxing video is provided

3. Items Not Eligible for Return or Refund

Returns or refunds will not be accepted if:

  • No unboxing video is provided
  • The product has been used, washed, altered, or damaged after delivery
  • The issue is due to personal preference or change of mind
  • The product is marked as non-returnable
  • The return request is made after 7 days from delivery

4. How to Request a Return or Exchange

To initiate a request:

  1. Contact our support team within 7 days of delivery
  2. Share your Order Number
  3. Provide the reason for return/exchange
  4. Send the uncut unboxing video and clear photos (if required)

📧 Email: hello.gadgeteradda@gmail.com
📞 Phone / WhatsApp: +880 1918-829914

Our team will review your request and guide you through the next steps.

5. Inspection & Approval

  • Returned products will be inspected after we receive them
  • If the issue matches the unboxing proof and policy conditions, your request will be approved
  • If the product does not meet the policy requirements, the return may be rejected

6. Refund Policy

  • Approved refunds will be processed within 7–10 working days
  • Refunds will be issued to the original payment method
  • Shipping or delivery charges are non-refundable, unless the error was from our side

7. Exchange Policy

  • Exchanges are subject to product availability
  • If the requested replacement is unavailable, a refund may be offered
  • Customers may need to pay additional shipping charges for exchanges

8. Order Cancellation

  • Orders can be canceled before shipment
  • Once shipped, cancellation is not guaranteed and may require a return instead
  • Refunds for canceled orders will follow the standard refund timeline

9. Customer Responsibility

Customers are requested to:

  • Check the product immediately upon delivery
  • Record the unboxing video carefully
  • Contact us promptly if any issue is found

Failure to follow these steps may result in rejection of return or refund requests.